Shipping and  Delivery Policy

Our goal is to offer you the best shipping options no matter where you live. Everyday we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness at all times.

Shipping time:

• All CDN and US orders take between 8 -16 business days to arrive at their destination. Some particular products might take up to 20 business days to arrive due to high demand.
• Any other international delivery usually takes between 8 -16 business days. Some particular products might take up to 20 business days to arrive due to high demand.

Also note: We may ship orders with multiple products separately to ensure you get your products as soon as possible.

Our Guarantee

• All your orders have a 30 day money back guarantee!
• Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge; Just contact our support team at info@tinytailco.com and we will get in touch with you as soon as possible!

* Please Note that you will need to send a video of the damaged product before shipping the replacement.

Important Remarks

• Refunds are not given on free items. However, replacements are given for items lost while shipping.
• Replacements are sent up to 7 days after receiving your item.
• Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• For more information about refunds, please read our Refund and Return Policy.

Tracking your order:

To track your order, we will send you all the tracking information to your email.

Please note that your tracking number is the one we send automatically when we ship your order. It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at info@tinytailco.com.

***In order to be transparent and ensure the best customer service, please note that products ordered December 2nd or later, may not arrive before Christmas. Unfortunately, due to high shipping demands, no couriers will guarantee their delivery date schedules. ***